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  • CLO Designers

    Hi naurya,

    Can you please share with us your current CLO user ID? There is no active license associated with this account.

    Shift will snap the pen into place so any new lines drawn as it is held down are created vertically or horizontally. It is not used for moving around the avatar (numbers are the shortcuts for this). Could you explain further?

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  • naurya

    Hi, thanks for reverting. I created this user Id yesterday to drop this query as I don't have access to this software. I'm using my tutors user ID to learn the software. The issue is (and sorry for my english) if I want to draw a line and I use mouse right button to move the avatar while creating the line, it deletes the whole line. 

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  • CLO Designers

    Hi naurya,

    thank you for explaining, could you please provide your tutor's ID then and is this a private class or are you a student at uni? What version of CLO are you using, on Windows or Mac? Is your computer befitting of the system requirements? https://support.clo3d.com/hc/en-us/articles/115000307168-CLO-system-requirements-March-2024

    The 3D pen is functioning properly for me when I rotate the avatar and the line stays intact. We require above info to be of further assistance.

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