Auto Convert to Face - "Failed to request Face Generatation" error

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foxy_x

• February 03, 2024 14:01

Hello,

While trying to use the new "Auto Convert to Face" feature, I get an error "Failed to request Face Generatation due to API Network server." (see below screenshot). My public IP is from AS31252. Any help would be appreciated.

 

• #help
• #api
• #bug
• #avatar

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• foxy_x

  • February 03, 2024 14:09

  Tried with VPN, no luck too, same error

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• CLO Designers

  • February 05, 2024 10:46

  Hi foxy_x,

  This problem seems to be caused by not being able to access the CLO server due to security solutions such as anti-virus or firewalls.
  If it is a firewall issue, you can whitelist the CLO authentication server IP and domain listed in the manual below in the firewall settings. In particular, adding the CLO-SET domain will solve the problem. https://support.clo3d.com/hc/en-us/articles/4422839218713-Corporate-Firewall-Setup-and-Whitelisting-CLO-Endpoints

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• foxy_x

  • February 05, 2024 21:42

  CLO Designers hello, thank you, however there is no firewall beyond built-in windows firewall, and it does not block outgoing traffic. I am not using any enterprise firewall and never had problems with outgoing traffic. Should I best submit a support ticket? It would be great to have a test case that I can run (nslookup / connectivity test)

  thank you

   

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• CLO Designers

  • February 07, 2024 13:34

  Hi foxy_x,

  We see you've opened a ticket and are therefore locking this thread :)

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