Trial License - CLO doesn't open (Error code:99)

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ssaerik

• May 24, 2023 04:26
• Edited

Hello CLO team, 

I have an issue with opening CLO. This popup sign below (Error code:99) appears when I try to open CLO. I still have many trial days left and I am using the same computer from when I first downloaded this software. Could you please help with this issue? 

Many thanks!

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• Official comment

  CLO Support

  • May 24, 2023 11:00
  • Edited

  Error code:99 is a message explaining when trying to log in to a new trial version on a PC where the trial was used at least once in the past. This is a new policy and authentication server update designed to restrict users from repeating the trial.

  Please feel free to reach out to the contact us page if you have any further questions.
• CLO Support

  • May 24, 2023 07:54

  Hi.
  
  Individual users can currently access CLO without an issue. On the other hand, corporate users may experience problems.

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• jgreen32

  • May 24, 2023 08:29

  So for us corporate users, is there a way to fix the problem?

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• ssaerik

  • May 24, 2023 08:57

  After 3 hours, CLO started to work again but there must have gone something off receiving the popup message.

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• mjsantos

  • May 24, 2023 10:10

  We are experiencing the same issue with the CLO Standalone OnlineAuth. We still have 14 days left of the trial version. How can we regain access to CLO?

  Thank you in advance.

  -2
• aaarslansedaa

  • May 24, 2023 10:40

  Aynı sorunu bende yaşıyorum. acill destek lütfen...

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