Issue Importing from AI

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missnancyjean

• March 17, 2023 03:11

I keep getting the error message:

This is an unsupported file type. When saving the AI file, please check the option "Create PDF Compatible File

 

 I have selected the Create PDF Compatible file and continue to get that message. Is there something else I'm missing in the file formatting or the file creation?

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• CLO Designers

  • March 17, 2023 08:48

  Dear missnancyjean, does the image involve any open segments and lines, are you trying to import as a pattern? CLO needs a closed image boundary to recognize any pieces. If it seems all lines are closed, please double-check that the paths are joined on corners.

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• missnancyjean

  • March 17, 2023 18:13

  Thank you that was indeed the issue.

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