Applicable for: 7.2 and later
CLO product type: StandAlone Onlineauth only
Remote Logout which previously called Deactivation means deactivating the CLO license session of the previous device. Therefore, Remote Logout does not cancel your trial and paid subscription.
Depending on the region, network, and CLO server status, there may be a delay in which the Remote Logout button on your webpage is displayed. It may take up to 15 minutes.
Problems
- Worked with CLO on the office computer and try to log in to CLO with a home computer, it says that it is already in use.
- Tried to log in CLO on a new computer, it says that another computer is already in use.
- Worked on the desktop, and tried to log in to the laptop, it says that it is already in use.
How to deactivate
1) Log in to the CLO website. https://www.clo3d.com/
2) Select the profile icon at the top right and then select "Subscription".
3) Click the "Remote Logout" button.
4) Try to access CLO software on a new device again.
Read more
- If the user terminates the CLO license session normally, for example, exit by selecting "Log out" or "Deactivation" in the CLO software, the Remote Logout button will not appear on the CLO website. In this case, you can immediately launch CLO on the new device and log in.
- If you have CLO software running on your computer, CLO will remain running even if you are not doing anything. Therefore, you will need to either quit CLO or shut down your computer to Remote Logout in the CLO website.
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