How can we help you?

Question

How do I download the installer?

Where can I download installers for previous versions?

Answer

Before You Begin

Active License Required: You must have an active subscription or a free trial to access the software. Without a valid license, you may encounter a deactivated download button or be unable to log in to the software.

Account Creation Notice: Accounts created on or after March 19, 2024, can only download version 2024.0.1 or higher.

CLO for Individuals

To download the latest or previous versions of the installer:

• Access the Download Page: Sign in to your account and click the Download link located in the website footer (Note: You must use Sign in with CLO-SET to access version 2024.0.1 or above.)
• Download the Latest Version: Click Download for macOS or Download for Windows under the CLO for Individual card.
• Download Previous Versions: Click View previous releases at the bottom of the page to open the full installer directory.
  • Only installer versions corresponding to your owned licenses will be displayed.
  • If you hold both a personal license and an organization-provided license (Userpool), switch between the CLO for Individual tab (Standalone OnlineAuth for personal use) and the CLO for Enterprise tab (Network OnlineAuth for company/team use).
  • In the Versions menu on the left, select the desired release year and click Mac or Windows for your preferred build.

CLO for Enterprise and CLO for Academic Institution

To obtain the installer download link for Enterprise or Academic accounts, please reach out directly to our Business Development Team via our contact form for assistance.

Recommended Default Installation Paths

Windows: C:\Program Files

macOS: /Applications

Note: Using the default installation paths ensures that your operating system properly recognizes the software and maintains compatibility with all system features and components.