Question
I get an error message saying, "Due to a network issue, you are unable to login at this time" or "Delayed network connection." What can I do?
Answer
There are six possible cases for this issue. Please see them below and adopt appropriate solution.
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Due to internet disconnection
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Please connect to the internet and try logging in again.
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Please connect to the internet and try logging in again.
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Due to slow internet speed when connecting to CLO authentication server.
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Please change your authentication type by contacting us.
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Please change your authentication type by contacting us.
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Due to an anti-virus program
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An anti-virus of a PC may inhibit launching CLO. Please uninstall the anti-virus program and try logging in again. If CLO launches successfully after the uninstall, please contact us.
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An anti-virus of a PC may inhibit launching CLO. Please uninstall the anti-virus program and try logging in again. If CLO launches successfully after the uninstall, please contact us.
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Due to a user PC's firewall setting
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The firewall setting of a PC may inhibit launching CLO. Please unblock the firewall and try logging in again. If CLO launches successfully after the uninstall, please contact us.
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The firewall setting of a PC may inhibit launching CLO. Please unblock the firewall and try logging in again. If CLO launches successfully after the uninstall, please contact us.
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Due to a user's company's firewall setting
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Sometimes, a company may have a firewall setting interfere with CLO. Please check with in-house IT team.
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Sometimes, a company may have a firewall setting interfere with CLO. Please check with in-house IT team.
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Due to a user's proxy server setting
- Please contact us for the help.
Comments
I get an error message saying, "Due to a network issue, you are unable to login at this time" or "Delayed network connection." What can I do?
I get an error message saying, "Due to a network issue, you are unable to login at this time".
I am from Armenia. my network is ok...what can i do?
Same as Irina.. Please help :)
No known changes to network or hardware at my side.
Same problem...
CLO worked fine yesterday.
It's the same alert, can't use it now.
same like Irina and Iv64
I also get an error message saying, "Due to a network issue, you are unable to login at this time".
did no changes on my side as well
Same issue!!! Never had this before, must be smth wrong with Clo. Help?!
And the download page can't be used...
Can't reinstall.
Same problem over here. Must be a
Clo network problem then...as I also did not make any changes to my settings.
I have the same problem, hope they will fix it asap. Really need to work
Same here. It must be a server outage since all of you guys are commenting about it today as well.
I am experiencing the same thing. Please fix it asap thanks
I have the same issue, and is driving me crazy! I can't fix it. but seen y'all messages above, probably is a bug or whatever.
They don't have a chat or something quicker to talk???? 😭 is a software with a subscription! WTF. Better customer support please!!! 🤬
I also tried to reinstall but Downloads it also does NOT work!
It works!
Yes!!! working! thanks!!
CLO can work now!
Hey, same than everyone in here.
Did anyway manage to solve it? if so, how did u do it? Trial month is running out and still not working... don't know what to do...
CLO3D please give us solutions :(
GUYS!!! I managed to solve it by just entering the firewall defender -> output device -> unlock the hosts of CLO3D
(At least for me it worked)
Good luck
:)
Same problem today. How to solve it on Windows?
Same here. I'm also on Windows
Still the same problem. It says "Due to a network issue, you are unable to login at this time." when I try to log in. I'm in Finland so I don't know if the region is the issue.
Also I use Windows
Same problem trying to download the trial. Not a good start to the software it seems this problem has been going on for over a year and still no fix. think i will move on to a different software.
Same problem here. It says "Due to a network issue, you are unable to login at this time."
I've already followed the instructions in this article and it still doesn't work. I've already asked support for help and I haven't been able to resolve it yet, and in the meantime the testing period is passing and I can't even test it.
Yes, it is still a problem. No, it still has not been fixed.
same problem. does anyone know a fix?
I am having the same issue and I an using MAC.
Anyone find a fix yet. just installed it yesterday