Question
How can I deactivate my license?
Answer
Please note that deactivating a license is when you install and access CLO software on another device but do not cancel your subscription. To cancel your subscription, please refer to the article: Can I cancel my subscription?
(Deactivation applies to paid licenses only.)
To deactivate a license,
For CLO Network OnlineAuth
▶Open CLO ▶Go to Settings ▶Select Log Out
For CLO Standalone OnlineAuth▶Open CLO ▶Go to Settings ▶Select Deactivate License
To deactivate your license remotely, you will need to visit CLO web for deactivating remotely. Please refer to the following article: Deactivate CLO on the website.
Comments
how do I deactivate my license if that computer is unresponsive
Hi!
I can't seem to locate the Auto Deactivation in the sign in dialogue. I'm using CLO 4.1.94. Do I always need to have this option checked, or will CLO Deactivate when I close the program regularly?
Thanks!
@goddessofpizza! May I know which authentication type (e.g. Standalone OnlineAuth, Network OnlinAuth...etc.) you are using with CLO? You can check that from the Desktop icon. Its name indicates the authentication type!
Hi there, is there a way to put my account on hold for a while?
I am having to do some different University projects for the next semester and would like to put my account on hold as I won't have time to work on CLO3D for a few months?
Thanks
@dutchesse1
Hi!
To put your account on hold, please cancel your subscription from the Order page and re-subscribe when you will be using CLO :)
Hello.
I tried to open my clo on my laptop but it isn´t working. It tells me that i need to deactivate my licence on my other computer, but the computer is OFF and out of order at the moment. I have no access to it right now and as I can see, there is no other option? How can I solve this problem?
I am having the same issue as purrpearls. I have no access to the computer that my license is connected to. How can I deactivate my license on the other computer?
Same issue here!!
I had the same issue.
Solution is explained in the article- Deactivate CLO in website (it is highlighted on the right top corner of this exact page/Related Articles)
Simply deactivate it in your account while in clo3d.com, under your license section, give it a 10 min and then try to log-in in the program itself.
Would have been nice if the Windows desktop client message indicated that "deactivation" should be done on the website menu. Wasted an hour trying to resolve this
Hey on the new page of CLO3D it seems the deactivate button does not work. How can I deactivate the license as before? As A Freelance sometimes a need to do extra hours at home and now I can't!!
/Users/carleslopez/Desktop/Captura de Pantalla 2022-04-13 a las 18.38.04.png
hi, i just downloaded the trial version but realised my os doesn't support it. how can i delay or postpone the start of trying out clo3d till i sort out my mac?
Hi! I have same problem :( The program is not active on another computer. Even though I can't open it on on my computer. Help