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How can I deactivate my license?

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Question

How can I deactivate my license?

 

Answer

In the program, go to Settings and select Log Out or Deactivate License.
You can also select Auto Deactivation at the sign-in dialogue to automatically deactivate when you exit the program.

Please be noted that deactivating license does not cancel your subscription. Please refer below to cancel your subscription.

Can I cancel my subscription?

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  • Avatar
    goddessofpizza

    Hi!

    I can't seem to locate the Auto Deactivation in the sign in dialogue. I'm using CLO 4.1.94. Do I always need to have this option checked, or will CLO Deactivate when I close the program regularly?

    Thanks!

  • Avatar
    Erica

    @goddessofpizza! May I know which authentication type (e.g. Standalone OnlineAuth, Network OnlinAuth...etc.) you are using with CLO? You can check that from the Desktop icon. Its name indicates the authentication type!

  • Avatar
    dutchesse1

    Hi there, is there a way to put my account on hold for a while?
    I am having to do some different University projects for the next semester and would like to put my account on hold as I won't have time to work on CLO3D for a few months?
    Thanks

  • Avatar
    Erica

    @dutchesse1

    Hi!

    To put your account on hold, please cancel your subscription from the Order page and re-subscribe when you will be using CLO :)

  • Avatar
    kiddtr333

    how do I deactivate my license if that computer is unresponsive

  • Avatar
    purrpearls

    Hello.

    I tried to open my clo on my laptop but it isn´t working. It tells me that i need to deactivate my licence on my other computer, but the computer is OFF and out of order at the moment. I have no access to it right now and as I can see, there is no other option? How can I solve this problem?

  • Avatar
    amyliantonio

    I am having the same issue as purrpearls. I have no access to the computer that my license is connected to. How can I deactivate my license on the other computer?

  • Avatar
    annelupas

    Same issue here!!