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I haven't received a verification email after signing up for an account. What should I do?

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Question

I haven't received a verification email after signing up for an account.
What should I do?

 

Answer

[CASE 1]
Some of school domains block an external email. Then, you can check whether or not your school domain is connected to the verification email via Here. If you see the result as "Connecting did not work", please ask your school admin (especially technical division) to check if you could receive the verification email from CLO. 

[CASE2]
Sometimes the verification email can be found in your spam folder or you will need to refresh your browser.


If you still have not received your verification email, please contact us
.

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  • Avatar
    olabisi1

    Hi Clo

    I am writing regarding my activation email, as it still hasn't come through and i am unable to trial clo. I have also tried to submit a query but that has also failed. Would it be possible to get some assistance, or could you provide me with a number to call.

    Thanks