CLO HELP CENTER
I cannot import my AI as patterns. How can I fix the problem?
There can be more than one reason why cannot import your AI files as patterns.Please refer to the manual, Troubleshooting AI Import Failures, to find out the solution meets your need.
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I was struggling with this as well with purchased pdf patterns. I checked all paths where closed ... I checked for dbl lines/point. I copied pasted ... tried all sorts of things but It would import some pieces just fine (for no apparent reason) but other pieces simply refused to be imported ...
Finally found the (simplest) solution ... FILL ... I added a fill to all the paths and voila ... all the pattern pieces imported as they should :)
Of course ... also check to make sure all paths in illustrator are closed (sometimes if point are close to each other it will fill but the path is technically still open and won't import in CLO).
@dutchesse1, Thanks for the feedback! I will let our developer know about this new troubleshooting method!