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Can I cancel my subscription?

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Question

Can I cancel my subscription?

 

Answer

Recurring subscription can be canceled from the Order page.
If you decide to cancel any recurring payments, the remaining time on your subscription will not be affected.

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  • Avatar
    oleg95

    Hey. I used the trial period. I deleted the program, but maybe my subscription was saved, please tell me, they will not take money from me if I do not use the program more. In the order and license section, I do not have completed data and bills.. sorry for foolish questions.

  • Avatar
    John

    Hi, you won't be auto-renewed after the trial ends. :)

  • Avatar
    jhl1

    Hi John.
    Do you work for CLO 3D?

    I have the same question as oleg95 (submitted on May 01, 2020)

    I used the trial period only. I then deleted the program.
    The FAQ instructions for unsubscribing, instruct the user to do the unsubscribing on the 'Order' page, but there is nothing on the Order page, (in my account), to enable any way of submitting a request to cancel my subscription and any pending fees.

    Please tell me I will not be billed or liable for any future billing/fees, as I no longer have the program in my computer.

    Note to oleg95 - NO question is foolish when an answer is not available or clear .

  • Avatar
    John

    Hi jhl1,

    I am from CLO support team.

    Yes, you won't be charged as your trial is not connected to the auto payment. Moreover, as you didn't subscribe to CLO, there is nothing on your Order page.

    To receive better supports, I highly recommend you to use Contact Us. :)

  • Avatar
    pepo

    hi - are projects saved after cancelling subscription, so If subscribing again after a period of time would those be available??

  • Avatar
    modarevise

    Hi - I won't be using CLO for about the next 6 months & want to know if once I cancel my license, however temporarily, can I easily reactivate it once I'm ready to start using it again?

  • Avatar
    dozorovamaria

    Hello!
    Help me figure out my license renewal. After the end of the 30-day trial license, I decided to renew my student license, and when I entered my credit card information, the site crashed and I could not pay for anything. The money was not debited from the card and I decided to try to pay again, which resulted in a warning Alert
    You have already purchased a license.
    And in his personal account he writes that everything has been extended until February 14, 2021, but there is no access to the program.

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