How can we help you?

Question

My order seems wrong or unintended. Whom should I contact?

Where can I check my inquiry status? 

Answer

1. CLO provides an auto-renewal system for Individual plans and notifies individual users of it on the checkout page before a subscription. 
2. CLO sends an email about the renewal notification 5 days before auto-renewal. 
   *If you don't want to renew your subscription, you can cancel your subscription on your order page of CLO web. 
3. If your subscription is renewed successfully but cannot access CLO, your invoice might be processing, causing the access issue. In this case, please wait a bit and check your renewal invoice is issued through your email box. Then, you can access CLO software.
4. After sending your inquiry, you can check the inquiry status in the Request History Button of your account page.
   1. If you see that your inquiry status is SOLVED, this means internal agents have replied to your question. However, if you cannot get a response from us, please try to resend your inquiry. 

However, when you experience any unintended payment, please contact us with your payment information.