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I forgot my PW and ID. What should I do?

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Question

I forgot my PW and ID. What should I do?

 

Answer

Please refer to below answers as needed

Find ID

Find Password 

 

Find ID

You can sign in to your account online via your ID and email address.
If you forgot your ID, but remember the email address used for sign-up, please use the email address to sign in. You can also check your ID in the My Account page after signing in.

However, if you do not remember the email address used for sign-up, please contact us.

 
Find Password

To find your password, please follow the indicated guideline below.

  1. Navigate to this link.

  2. Click Forgot your Password button.
    → It will direct you to a page to enter an email address to receive a link to reset your password.

  3. Check your mailbox and follow the directions indicated in the email.
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