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I forgot my ID and PW. What should I do?

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Question

I forgot my ID and PW. What should I do?

 

Answer

 

Find ID

Please note that you can sign in to your account on the CLO website with your ID or email address. 

To find your ID on the CLO website, please follow the indicated guideline below:

  1. If you forgot your ID but know your email address used for sign-up, please use the email address to sign in.
  2. You can find your ID on the Account page after signing in.

However, if you forgot both your email address and ID for signing in, please reach out to CLO via Contact Us.

 

Find Password

To find your password, please follow the indicated guideline below:

  1. Navigate to the sign-in page.

  2. Click the "Can't sign in" button.

  3. Enter an email address to receive a link to reset your password.

  4. Check your email and follow the directions indicated in the email.
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Comments

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  • Avatar
    yoshimi

    I also have the issue. my password is matching to the password I can find in my account page but when I put this password, i get error message ("invalid password")... and the link you posted above goes to Clo's landing page. not navigate to the guideline. :( . need help!

  • Avatar
    Erica

    please use our contact us form and send us the screenshot of the error message! thanks!

  • Avatar
    saif
  • Avatar
    trophaee

    I also have the issue. my password is matching to the password I can find in my account page but when I put this password, i get error message ("invalid password")... and the link you posted above goes to Clo's landing page. not navigate to the guideline. :( . need help!
    CloID: olenasatelier
    PW- don't remember
    email: trophaee@gmail.com instead of registerd on your side olenasatelier@gmail.com
    please, help me to change CLOID as well to trophaee@gmail.com.
    Thank you!

  • Avatar
    samuellim

    I forgot my password for login CLO software. What can I do them?

  • Avatar
    khader

    i forgot my password how i can gut rate password