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Troubleshooting AI Import Failures

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List of Contents  

Case 1 (There are Pattern points that are too close together)

Case 2 (Pattern outlines are intersecting) 

Case 3 (This is an unsupported file type.)

Objective 

Learn how to fix AI import failures respective to the types of error messages.

 

Case 1

Case_1.png

Cause of Error: When the points on the patterns are too close to each other.

Solution A - Delete & Join Points in Adobe Illustrator

  1. Open the file with issue in the Adobe Illustrator.

  2. Find points too closed to each other and delete one of them.
    → As the point is deleted, the line is disconnected.

  3. Use the Average and Join function to reconnect the line.

  4. Save the file again and open in CLO.
    → The pattern file opens properly in CLO. 

Solution B - Adjust Pattern Size in CLO 

  1. Navigate to the Main Menu and select File > Import > Adobe (AI/PDF).
    → The Import AI/PDF window appears.

  2. Deselect Auto Scale.

  3. Increase the Scale percentage or select larger pattern unit and select OK.
    → The pattern file opens properly.

※ Note: 

  • If the pattern file still does not open properly, further increase the Scale percentage or select even larger pattern unit. Then, open the file again.

  • When the percentage and the unit is changed, the size of the pattern imported in CLO may differ from the original pattern size.

 

Case 2

Case_2.png

Cause of Error: When the lines on patterns are intersecting.

Solution

  1. Open the file with issue in Adobe Illustrator.

  2. Find and edit the intersecting lines.

  3. Save the file and re-open in CLO.
    → The file opens properly.

 

Case 3

Case_3.png

Cause of Error A: When the Create PDF Compatible File option is not checked when saving the file in Adobe Illustrator.

Solution

  1. Open the file with issue in Adobe Illustrator.

  2. Navigate to the Main Menu > File > Save as...

  3. Assign the saving path and the file name. Then, click Save.

  4. Check Create PDF Compatible File and click OK.

  5. Reopen the file in CLO.
    → The file opens properly.

Cause of Error B: When a line of a pattern is disconnected.

Solution

  1. Open the file with issue in Adobe Illustrator.

  2. Find the disconnected pattern outline.

  3. Use the Average and Join function to reconnect the line.

  4. Save the file again and open in CLO.
    → The pattern file opens properly in CLO.

※ Note:

  • For Case 2 and Case 3, create a rectangle surrounding all patterns with issue, save in Adobe Illustrator, and then reopen in CLO as internal lines to open them without any pattern modification.

  • To use the Internal Lines as Patterns, use the Trace tool or the Clone as Pattern option to convert Internal Lines to Patterns.

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