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Certificate Authentication Issues After Installation - Windows



How to resolve certificate authentication issues after installation in Windows.



※Note: Please make sure to download both certificate files from the links below to allow the program to run properly. The certification files are attached at the bottom of the page.

  1. Click on the link to download the Certificate_1(certificate.crt) / Certificate_2(IntermediateCA.crt) file. 

  2. Navigate to the folder where the Certificate file was downloaded.

  3. Right-click on the Certificate file, then click on Install Certificate.


  4. Select Local Machine, then click Next.   

  5. Select Place all certificates in the following store then click Browse...  

  6. Click on Show physical stores at the bottom of the window.

  7. Expand the Trusted Root Certification Authorities folder.

  8. Click on Registry, then click OK.  

  9. Click Next.

  10. Review the information, then click Finish.

  11. The import was successful message appears, then click OK.

  12. Start the CLO program.


※ Note: Should OPTION 1 fail to solve the issue, please use OPTION 2.

  1. Download the Certificate_1 (certificate.crt) / Certificate_2 (IntermediateCA.crt)/ Certificate_3(china-certificate.crt) file attached below.

  2. Click on the Start button, then run CMD.

  3. In the command prompt, input cd location of the downloaded certificate file, then press Enter on the keyboard.

    ※ Note: 

    Path Cannot be Located Issue

    Confirm if there is a space after cd

    Confirm that the file path to where the downloaded file is located is correct.

  4. In the command prompt, input
    "certutil -addstore -user -f root certificate.crt" /

    "certutil -addstore -user -f root  IntermediateCA.crt"/
    "certutil -addstore -user -f root china-certificate.crt
    then press Enter on the keyboard.


  5. Start the CLO program again.  
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