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Troubleshooting Issues that May Arise While Running the Program

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Vertex Buffer Related Issue 

Sentinel HASP Driver Driver Error on Windows 

Sentinel HASP Driver Driver Error on MAC

Vertex Buffer Related Issue

Objective

Vertex Buffer accelerates the 3D Garment window view control speed, but is unavailable for use when graphic card falls below the minimum specifications or when using Intel graphic card. Updating to a recommended graphic card will improve the 3D Garment window view control speed.
 

Operation

Minimum and Recommended Hardware Requirements for CLO  

※ Note: How to Confirm My PC Specs

  1. Click on the Start button, enter 'dxdiag' in the search bar or Run Command.

  2. Run 'dxdiag' and confirm your PC specs.

    *Officially Supported OS for Windows: Windows 7, Windows 8, 8.1, Windows 10
    *Officially Supported OS for Mac: Mac OS X Mavericks, Yosemite, El Capitan, macOS Sierra

    Windows

    Recommended
    Specifications

    • CPU: Intel processor(s), Corei7 3.0GHz or higher
    • RAM: 16GB RAM or higher
    • GPU: NVIDIA GeForce GTX 1060 and above (Except Quadro series), latest drivers and at least 4GB of graphics memory 
      (GTX 1080 is recommended for better render efficiency.)
    • Display: 1920×1080
    • Hard Drive: 20+GB disk space for caching and temporary files; SSD preferable
    • Pointing Device: Three-button mouse

    Minimum
    Specifications

    • OS: Windows 7
    • CPU: Intel processor(s), Corei5 2.4GHz
    • RAM: 8GB (4GB can run CLO, but errors are highly likely when processing heavier files) 
    • GPU:NVIDIA GeForce GTX 745 (graphic cards with G3D Mark of 2000), 1GB of graphics memory
    • Display: 1920×1080 
    • Hard Drive: 10+GB disk space available for full content installation
    • Pointing Device: Three-button mouse

     

    Mac

    Recommended
    Specifications

    • Models: 2017 Macbook Pro, Mac Pro, iMac i7 3.0 GHz or higher
    • RAM: 16GB RAM
    • Display: 1920×1080 
    • Hard Drive: 20+GB disk space available for caching and temporary files; SSD preferable 
    • Pointing Device: Three-button mouse

    Minimum
    Specifications

    For all Mac models

    • OS: Mac OS X Mavericks
    • RAM: 8GB
    • GPU: INTEL Graphic 4000, 1GB of graphics memory
    • Pointing Device: Three-button mouse
    Officially Supported Models
    • MacBook Pro 13”, 15” and 17” 2012 and later
    • iMac 2012 and later
    • MacPro 2012 and later
     


Set high-performance Graphics

If the problems occur despite using the recommended hardware, it may already be set to Intel graphics card. Please change to high-performance graphics card in the following way.

  
Set up a single program high-performance graphics

    1. Right click on the desktop and click 'NVIDIA Control Panel' menu.

    2. Click 'Manage 3D Settings > Program Settings Tab > Add Button'

    3. Click Browse... button.

    4. Select the icon of CLO and click Open button.

    5. Click Apply button.

Set global high-performance graphics

    1. Right click on the desktop and click 'NVIDIA Control Panel' menu. 

    2. Click 'Adjust image settings with preview > User the advanced 3D image settings' and click Apply button.


Sentinel HASP Driver Errors on Windows

Objective

The Sentinel HASP Diver is automatically installed with the software, but it fails occasionally.
Please download and install the Sentinel HASP Driver which is suitable for your operating system.

Operation

Installing Sentinel Driver on Windows 

  1. Download the driver from the link below.

    HASP Driver Download

  2. Enter "CMD" in 'Windows Start Button + Run (R)' to install the driver.

  3. Drag the downloaded haspdinst.exe file and put it on the CMD window to automatically register the corresponding path as shown underlined below. Enter "-i" behind the automatically entered path and press 'Enter' on keyboard to install.



  4. Access to http://localhost:1947 and check to see if the following screen appears to see if the HASP Driver has been successfully installed. If the following screen appears, then installation is successful.



  5. If the following error occurs, the HASP Driver must be deleted and reinstalled.

    HASP Driver Deletion




 

Deleting Sentinel Driver on Windows

    1. Download the driver from the link below.
      HASP Driver : Download

    2. Enter "CMD" in 'Windows Start Button + Run (R)' to delete the driver.

      22.png

    3. Drag the downloaded haspdinst.exe file and put it on the CMD window to automatically register the corresponding path as shown underlined below. Enter "-purge -r" behind the corresponding path and press 'Enter' on keyboard to delete.



    4. After the driver has been successfully deleted, refer to the following content to reinstall the driver. 
      HASP Driver Installation


Sentinel HASP Driver Errors on MAC

Objective

The Sentinel HASP Diver is automatically installed with the software, but it fails occasionally.
Please download and install the Mac OS Sentinel HASP Driver.


Operation

Installing Sentinel Driver on Mac

* ver 21.0 Build 77815 Sentinel Driver for Mac 

   Supported Platforms: Mac OS X 10.9.x, 10.10.x, 10.11.x, 10.12.x, 10.13.x
   https://s3.clo3d.com/sentinel/7.80/Sentinel_Runtime.dmg

  1. Please remove all the dongle keys inserted into the Mac PC installation to be done. 

  2. Mount "Sentinel_Runtime.dmg" (ver 21.0 Build 77815)



  3. Double-click the Install Sentinel Runtime Environment icon. 

  4. Please allow the 'hasplmd' application to accept incoming network connections (this message may not appear). 

  5. Access to http://localhost:1947 

  6. If you are unable to connect to the URL, try again after 10 seconds later. If it still does not work, reboot and connect again.

    If the solutions above do not work, please go back to the first step and check again.



    *If you click Diagnostics, License Manager Version appears with newly installed version; 
    ver 21.0 Build 77815 (Version information of 21.0 Build 77815 appears as this in Diagnostics).

  7. Insert Dongle key into USB port.

  8. If the Dongle key appears in 'Sentinel Keys', the installation is successfully done. 



Reinstalling Sentinel on Mac

  1. Please remove all the dongle keys from USB port. 

  2. Mount "Sentinel_Runtime.dmg" with version of "ver 21.0 Build 77815".



  3. Double-click Uninstall Sentinel Runtime Environment



  4. Click Uninstall



  5. If the un-installation is done normally, the dialog above appears. Please press OK button and then click Quit.

  6. Reboot your Mac.  

  7. Install Sentinel Driver. Please refer to the following method;
    Reinstall Sentinel Driver on Mac 


*If you don't follow the guideline, you may not be able to find Dongle keys inserted into your PC or other PCs. Also the other PCs may not be able to find your Dongle key. 

Sentinel Driver Known Bugs

* Sentinel LDK Protection System Error : invalid XML scope (36)
  Normally occurred when operating in CLO3D modelist network dongle 1.4.14.7701 (Enveloped with Sentinel LDK 6.4 version or before 6.4).

* Occurs with the following conditions:
   → Network Dongle key (not a local Dongle key)
   → CLO3D Modelist Network with 2.1.44 or later version. (Enveloped with Sentinel LDK 7.1)
   → The Dongle key is inserted into another PC.
   → The version of Sentinel Driver is 13.20 in your Mac.
   → Operates normally after reinstalling with Mac Sentinel Driver ver 16.0.

* If multiple Sentinel Drivers are mounted, the software is unable to find virtual files.
  If a driver is already mounted, please demount(or eject) it and mount new driver.

* Sentinel Driver starts to operate in a few seconds.
 On occasion, it does not start. In that case, please reboot your PC.

* All the Dongle keys should be removed when uninstalling Sentinel Driver.




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